The ITIL Foundations course will be given on August 29, 30, and 31 from 8:30 a.m. to 5 p.m. at Gables One Tower, Room 1100J. The course provides a comprehensive introduction to the concepts, terms, objectives, and benefits of the Information Technology Infrastructure Library (ITIL) best practices framework. ITIL is a non-proprietary set of best practices for Information Technology Service Management. Many organizations throughout the world use the ITIL framework to improve the effectiveness, efficiency, and quality of IT services. The three-day class, which includes the certification exam, costs $1,275. To enroll call 305-284-2100 or email [email protected].