The way you organize your workspace and time plays a critical part in your personal and career development. This course provides you with the opportunity to learn important skills needed to get organized, stay organized, and manage your time effectively and efficiently. Note: This is a Series II core course for Emerging Leaders.

Miller School of Medicine campus: Wednesday, September 8 from 9 a.m. to 12 p.m. in the Dominion Towers Parking Garage, Suite 155.

You must complete the corresponding online CBL prior to enrolling in the course. To register for the CBL and the live session, visit ulearn.miami.edu and follow the instructions to log on. For more information, call 305-243-3090 or 305-284-5110.

Today your role as a “gatekeeper” is more important than ever with the growing risks to security and privacy in businesses. This audio conference will cover techniques to perfect your role as gatekeeper of confidential information, minimize interruptions, be friendly but firm with persistent callers, and prevent identity theft in the office. This is a brown-bag lunch-and-learn session.

Miller School of Medicine campus: Wednesday, August 25 from 12 to 1:30 p.m. at Dominion Towers Parking Garage, Suite 155.

Coral Gables campus: Friday, August 27 from 12 to 1:30 p.m. in the Max Orovitz Building, Training Room

To register for the CBL and the live session, visit ulearn.miami.edu and follow the instructions to log on. For more information, call 305-243-3090 or 305-284-5110.

Whether you have realized it or not, the way you organize your workspace and time plays a critical part in your personal and career development. This course provides you with the opportunity to learn important skills needed to get organized, stay organized, and manage your time effectively and efficiently. Note: This is a Series II core course for Emerging Leaders.

Miller School of Medicine campus: Tuesday, August 31 from 9 a.m. to 12 p.m. in the Dominion Towers Parking Garage, Suite 155.

You must complete the corresponding online CBL prior to enrolling in the course. To register for the CBL and the live session, visit ulearn.miami.edu and follow the instructions to log on. For more information, call 305-243-3090 or 305-284-5110.

To remain effective in any job, one must stay composed and professional when faced with difficult people and situations. In the course “Dealing with Difficult People,” you will learn how to handle challenging people and situations calmly and effectively. You will also discover powerful tools for assessing difficult people and managing conflict without sacrificing your self-respect, learn to stay focused, respond positively to negative people, and communicate more effectively with all types of problem personalities. Note: This is a Series I core course for Emerging Leaders.

Coral Gables campus: Thursday, August 26 from 9 a.m. to 12 p.m. in the Max Orovitz Building, Training Room.

You must complete the corresponding online CBL prior to enrolling in the course. To register for the CBL and the live session, visit ulearn.miami.edu and follow the instructions to log on. For more information, call 305-243-3090 or 305-284-5110.

This course is designed for those providing and promoting superior customer services. It will provide you with an opportunity to align your customer service skills and techniques with best practices, as well as examine how to improve these skills within your current role. Note: This is a Series III core course for Emerging Leaders.

Miller School of Medicine campus: Wednesday, August 11 from 9 a.m. to 12 p.m. in the Dominion Parking Garage, Suite 155.

Coral Gables campus: Friday, August 13 from 2 to 5 p.m. in the Max Orovitz training room.

Miller School of Medicine campus: Wednesday, August 18 from 1 to 4 p.m. in the Dominion Parking Garage, Suite 155.

You must complete the corresponding online CBL prior to enrolling in the course. To register for the CBL and the live session, visit ULearn and follow the instructions to log on. For more information, call 305-243-3090 or 305-284-5110.