To remain effective in your job, you must stay composed and professional when faced with difficult people and situations. In this session, you’ll learn how to handle challenging people and situations calmly and effectively. The sesson provides powerful tools for assessing difficult people and managing conflict without sacrificing self-respect. You’ll learn techniques to stay focused, respond positively to negative people, and communicate more effectively with all types of problem personalities. Individuals must complete all four (4) pre-requisite online CBLs prior to enrolling for the live session. To register for the session, visit ulearn.miami.edu and follow the instructions to log on. For more information, call 305-243-3090 or 305-284-5110.

• Miller School of Medicine Campus: Thursday, March 18 from 1 to 3 p.m.  in the Dominion Parking Garage, Suite 155.

• Coral Gables Campus: Thursday, March 25 from 9 to 11 a.m. in the Max Orovitz Building,  room 139.