This course is designed for those providing and promoting superior customer service. It will provide an opportunity to align your customer service skills and techniques with best practices as well as examine how to improve these skills within your current role. Note: This is a Series III Core Course for Emerging Leaders.

Miller School of Medicine campus: Thursday, February 10, from 1:30 to 4:30 p.m. at Dominion Parking Garage, Suite 155.

You must complete the corresponding online CBL prior to enrolling. To register for the session, visit ulearn.miami.edu. For more information, call the Professional Development and Training Office at 305-243-3090.

The Performance Improvement Management (PIM) Series consists of three CBLs with corresponding ILT sessions, as well as a final ILT session at which participants reflect on the experience they had in utilizing the skills learned through PIM.

PIM I: Creating a Performance-Based Culture focuses on the fundamental skills required of a leader entrusted with our greatest assets: our staff.

PIM II: The Process of Performance Improvement Management focuses on the leader’s ability to coach an employee to improve performance and productivity. This module provides tools to ensure that sound job descriptions are created and expectations are set for both the manager and the employee in order to improve performance.

PIM III: Documentation focuses on the importance of documenting employee performance—for both reward and recognition as well as for disciplinary action. This session allows participants to see the impact of sound documentation for the employee and the University.

PIM IV: Applying Performance Management provides an opportunity for participants to reflect on their personal experiences, using the skills acquired through the PIM Series.

COURSE DATES
PIM II: Thursday, February 10 from 1 to 5 p.m. at the Brescia Building, Coral Gables campus.
PIM III: Thursday, February 17 from 1 to 5 p.m. at the Brescia Building, Coral Gables campus.

You must complete the corresponding online CBL prior to enrolling. To register for the session, visit ulearn.miami.edu. For more information, please call the Professional Development and Training Office at 305-243-3090.

Michael Campos, assistant professor of medicine, pulmonary, critical care, and sleep medicine, will present “Alpha-1 Antitryspin Deficiency” on Thursday, February 10 at 12 p.m. in University of Miami Hospital, UMH Board Room 2026. For more information, e-mail Janette Jurado at [email protected].

Stefan Lutz, associate professor of biomolecular chemistry in the Department of Chemistry at Emory University, will present “Making the Lock Fit the Key: Engineering Kinases to Phosphorylate Nucleoside Analogs for Antiviral and Cancer Therapy” on Thursday, February 10 at 12 p.m. in the Gautier Building, Room 118. To meet with the speaker, e-mail Walter Scott at [email protected].

LINK’s semi-annual Locks of Love event will be held on Wednesday and Thursday, February 9-10, from 10 a.m. to 4 p.m. in the University Center, Room 245. Get a high-quality haircut from the hairdressers of Myra and Company at a great price while helping out a worthwhile cause. Funds benefit the nonprofit charity Locks of Love, which accepts donations of human hair, using the strands to make hairpieces for disadvantaged children in the United States and Canada suffering from long-term hair loss due to any medical condition.

Regular haircuts cost $10 for men and $15 for women. If you donate six or more inches of hair to Locks of Love, your haircut will be free. To make an appointment, go to “Event Sign-Up” at www.TheVolunteerLINK.com. Walk-ins will also be accepted on a limited basis. Appointments fill up fast, so make yours today. For more information, contact special events chair Mike Acosta at [email protected].