This course is designed for those providing and promoting superior customer services. It will provide you with an opportunity to align your customer service skills and techniques with best practices, as well as examine how to improve these skills within your current role. Note: This is a Series III core course for Emerging Leaders.

Miller School of Medicine campus: Wednesday, August 11 from 9 a.m. to 12 p.m. in the Dominion Parking Garage, Suite 155.

Coral Gables campus: Friday, August 13 from 2 to 5 p.m. in the Max Orovitz training room.

Miller School of Medicine campus: Wednesday, August 18 from 1 to 4 p.m. in the Dominion Parking Garage, Suite 155.

You must complete the corresponding online CBL prior to enrolling in the course. To register for the CBL and the live session, visit ULearn and follow the instructions to log on. For more information, call 305-243-3090 or 305-284-5110.