The ITIL Foundations Course, which runs from Tuesday, September 29 through Thursday, October 1, provides a comprehensive introduction to the concepts, terms, objectives, and benefits of the Information Technology Infrastructure Library (ITIL) best-practices framework. ITIL is a non-proprietary set of best practices for Information Technology Service Management, used by organizations throughout the world to improve the effectiveness, efficiency, and quality of IT services. The three-day class includes the certification exam. To enroll, call 305-284-2150 or e-mail [email protected].