Attend this course, which provides a comprehensive introduction to the concepts, terms, objectives, and benefits of the Information Technology Infrastructure Library (ITIL) best practices framework. ITIL is a non-proprietary set of best practices for Information Technology Service Management. Many organizations throughout the world use the ITIL framework to improve the effectiveness, efficiency, and quality of IT services. The three-day class, running from  Tuesday through Thursday, August 18-20, includes the certification exam and costs $1,275. It will be held at the Blue Lagoon complex. Enroll by calling 305-284-2150 or by e-mailing [email protected].